Privacy Policy – e98 game Pakistan Data Protection

1 Introduction

This Privacy Policy applies to all users of the e98 game platform — whether you access it through the website at e98game.win, through the mobile app, or through any related digital service we operate. It covers how we collect, process, store and protect your personal information.

We understand that Pakistani players are rightly cautious about sharing personal and financial information online. Gaming platforms ask for quite a lot — your name, your ID, your payment details. We think it is reasonable for you to want a clear explanation of what happens with all of that, and that is exactly what this document provides.

By registering an account and using e98 game, you confirm that you have read and understood this policy and that you consent to the collection and use of your data as described here. If you do not agree with any part of this policy, you should not create or continue to use an account on the platform.

2 Information We Collect

The information we collect falls into two broad categories: information you provide to us directly, and information generated automatically through your use of the platform.

Information you provide directly:

• Full name and date of birth — collected during account registration to confirm identity and verify age eligibility (18+).
• Contact information including email address and phone number — used for account communications, security alerts and customer support.
• Identity documents — such as a CNIC or other government-issued ID — requested during verification processes to confirm your identity.
• Payment information — including your JazzCash or Easypaisa account details, bank account number or card details — collected to process deposits and withdrawals in PKR.
• Communication records — messages sent to our customer support team are retained to help resolve disputes and improve service quality.

Information collected automatically:

• Device information — including device type, operating system version, browser type and screen resolution.
• IP address and approximate location data — used to detect unusual login activity and prevent unauthorised access.
• Session data — including pages visited, time spent on each section, games played, bets placed and clicks — collected to analyse platform usage and improve user experience.
• Cookies and similar tracking technologies — see Section 6 for a full explanation of how these work and how you can manage them.

3 How We Use Your Data

The table below sets out the primary purposes for which e98 game uses your personal data, along with the legal basis for each type of processing activity.

We do not use your data for any purpose not listed above without first obtaining your explicit consent or updating this policy to reflect the new use.

4 Payment Data

All financial transactions on e98 game are conducted in Pakistani Rupees (PKR). When you deposit or withdraw funds using JazzCash, Easypaisa, Raast, Bank Transfer, debit or credit cards, or any other supported mobile wallet, your payment details are handled with an additional layer of care.

Card numbers and mobile wallet credentials are never stored in their complete form on e98 game servers. Payment processing is handled by certified third-party payment processors who are bound by strict security and confidentiality standards. We receive only the information necessary to confirm a transaction — such as a transaction reference, amount, currency and status — not your full card or wallet credentials.

• Deposit and withdrawal records are retained for accounting and fraud prevention purposes.
• Payment details are only ever shared with the payment provider processing your specific transaction.
• You may only use payment methods that are registered in your own name. Third-party payments are not permitted.
• If you initiate a chargeback or payment dispute, we retain the right to investigate and may suspend your account pending the outcome.

5 Sharing With Third Parties

e98 game does not sell your personal data to any third party. We share information only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

• Payment processors: JazzCash, Easypaisa, Raast, banking partners and card networks receive transaction data necessary to complete your deposit or withdrawal. These providers operate under their own privacy and security frameworks.
• Identity verification services: Where required for verification, limited identity information may be shared with third-party KYC (Know Your Customer) providers. These providers use the data solely for the purpose of confirming your identity and are contractually prohibited from using it for any other purpose.
• Technology and infrastructure providers: Hosting, security and analytics partners may process technical data (such as IP addresses and session logs) as part of maintaining platform infrastructure. This data is handled under strict data processing agreements.
• Legal and regulatory disclosures: If required to do so by a valid legal process or authority, we may disclose account information. We will notify you of such requests wherever we are legally permitted to do so.

Any third party that receives personal data from e98 game is required to protect it in a manner consistent with this policy and to use it only for the specific purpose for which it was shared.

6 Cookies and Tracking

e98 game uses cookies and similar technologies to make the platform work properly and to understand how players interact with it. A cookie is a small text file stored on your device when you visit the platform. Here is a breakdown of the types we use:

• Essential cookies: Required for core functions such as keeping you logged in during a session, remembering your language preference and maintaining your account state. The platform cannot function correctly without these.
• Analytics cookies: Help us understand which sections of the platform are most used, where players spend time, and where issues occur. This data is aggregated and does not identify you personally.
• Security cookies: Used to detect and prevent fraudulent activity, including identifying unusual login patterns and flagging suspicious device behaviour.
• Preference cookies: Remember your settings and customisations so you do not need to re-enter them on every visit.

You can control cookie behaviour through your browser settings. Note that disabling essential cookies may affect how the platform functions. Non-essential cookies can be declined without impacting your ability to play or transact on e98 game.

7 Data Retention

We retain your personal data only for as long as it is necessary for the purpose it was collected, or as required to meet legal and operational obligations. The general principles we follow:

• Active account data is retained for the duration of your account's existence on the platform.
• Transaction and payment records are retained for a minimum period to meet standard financial record-keeping requirements.
• Identity verification documents are retained for the period required to comply with applicable obligations and are then securely deleted.
• Customer support communications are retained for a reasonable period to assist with ongoing or future queries and dispute resolution.
• Upon closure of your account — whether at your request or due to a breach — your data is reviewed and either deleted or anonymised in line with this schedule, except where retention is required for legal reasons.

8 Security Measures

Protecting your data is a technical and operational priority at e98 game. The measures we have in place include:

• Encrypted data transmission between your device and our servers using industry-standard secure protocols.
• Encrypted storage for sensitive account and payment information.
• Access controls that restrict which members of the e98 game team can view personal or financial data, based on role and necessity.
• Automated systems that monitor for unusual account activity, suspicious login attempts and irregular transaction patterns.
• Regular internal reviews of data handling procedures and security practices.

Despite these measures, no system connected to the internet can be guaranteed to be completely secure. We recommend that you take your own precautions — use a strong and unique password, do not share your login credentials, and contact support immediately if you notice anything unusual on your account.

9 Your Rights

As a user of e98 game, you have the following rights in relation to the personal data we hold about you:

• Right to access: You can request a summary of the personal data we hold about you at any time.
• Right to correction: If any of the information we hold is inaccurate or out of date, you can ask us to correct it.
• Right to deletion: You can request that we delete your personal data, subject to any legal retention requirements that prevent us from doing so immediately.
• Right to restrict processing: In certain circumstances, you can ask us to limit how we use your data while a query or complaint is being resolved.
• Right to withdraw consent: Where processing is based on your consent — such as marketing communications — you can withdraw that consent at any time through your account settings.

To exercise any of these rights, contact our support team through the live chat on the platform or via the email address listed in the Contact section of this policy. We aim to respond to all data requests within a reasonable timeframe.

10 Minors

e98 game is strictly an adult platform. We do not knowingly collect personal information from anyone under the age of 18. Age verification is part of our registration and ongoing account management process.

If we become aware that personal data has been collected from a person under 18 — whether through a registration attempt or through information brought to our attention — that account will be closed immediately and the associated data deleted without delay. If you believe a minor has registered or attempted to register on e98 game, please contact our support team so we can investigate and act.

11 Policy Updates

This Privacy Policy may be updated periodically to reflect changes in our data practices, platform features or applicable standards. When we make material changes, registered users will be notified via email or an in-platform notice. The updated policy will be published on this page with a revised effective date at the top.

We encourage you to review this page from time to time, particularly after receiving an update notification. Continued use of e98 game after a policy update is published constitutes acceptance of the revised terms. If you have concerns about any change, you are welcome to contact our support team before the new version takes effect.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or wish to raise a concern about how your information has been handled, please get in touch with our support team. We take privacy concerns seriously and will respond as promptly as possible.

You can reach us via the live chat feature available on the platform at any time, or by writing to us at [email protected] — please note this address is shown for reference only and is not a clickable link.

For questions about responsible gaming tools, self-exclusion or account management, please also visit our Responsible Gaming page, or browse the FAQ section for answers to common questions.